While SERS is always available to help with your retirement and health care questions, there are times when you may need to contact a health care plan or service provider directly.
Some legitimate calls and mailings are made on behalf of SERS’s Health Care Services. Below you will find a list of official websites and phone numbers for approved SERS health care partners so you know who you can trust.
Website: https://www.aetnaresource.com/p/new_SERS-Commercial-Plan-Microsite
Phone: 1-800-826-6259
TDD: 711
Website: https://www.aetnaresource.com/p/new_SERS-Commercial-Plan-Microsite
Phone: 1-800-826-6259
TDD: 711
Website: SERS.AetnaMedicare.com
Phone: 1-866-282-0631
TDD: 711
Website: www.aultcare.com
Local Phone: 330-363-6360
Phone: 1-800-344-8858
TDD: 711
Website: www.deltadentaloh.com/sersohio
Phone: 1-800-524-0149
TDD: 711
Group #: 1200-0001-0002
Website: www.truhearing.com/vsp
Phone: 1-833-414-5647
Website: www.vsp.com
Phone: 1-800-877-7195
TDD: 1-800-428-4833
Group #: 30041628
Website: www.express-scripts.com
Phone: 1-866-258-5819
TDD: 1-800-716-3231
Website: www.express-scripts.com
Phone: 1-866-685-2791
TDD: 1-800-759-1089
Website: www.medicare.gov
Phone: 1-800-633-4227
TDD: 1-877-486-2048
Website: www.ssa.gov/medicare
Phone: 1-800-772-1213
TDD: 1-800-325-0778
SERS’s Marketplace Wraparound HRA Administrator
Phone: 1-888-236-2377
Email: SERSCS@umr.com
Medical and prescription drug plans often call enrollees regarding a prescription fill or programs for in-home health assessments, diabetes prevention, or care management.
Medicare regulations also require that specific calls are made during the year.
You may receive a call or mailings from one of SERS’s partners, but at no time will any SERS partner ask for payment in the form of gift cards or threaten you with legal action for not complying.
Some organizations making legitimate calls to retirees on SERS’s behalf include:
Disability recipients joining SERS’s health care coverage can expect a call from Centauri. This organization assists eligible disability retirees in filing paperwork for Social Security Disability Insurance (SSDI) benefits.
Service retirees may also receive a call from Centauri if their claim history indicates a possible benefit from this process.
SERS members approved for SSDI might not receive a monthly income benefit from Social Security, but would qualify for Medicare before age 65, which is significantly less expensive.
Hinge Health is a digital exercise therapy benefit program that offers personalized care plans and coaching to help people accomplish their health goals related to musculoskeletal (back, muscle, and joint) health. It is free to qualifying Aetna Choice POS II enrollees and does not replace formal physical therapy.
Know Your Rx pharmacists handle Medication Cost Estimates, review pharmacy claims, and call Aetna enrollees who may have a prescription alternative available. With your consent, the Know Your Rx pharmacist will contact the prescriber to discuss a possible change. The pharmacist will not ask for any financial information and only discusses prescription issues. The discussion is confidential.
SaveonSP makes calls to Aetna Choice POS II enrollees taking certain specialty medications who are eligible for a co-pay assistance program through a drug manufacturer. Express Scripts’s specialty pharmacy, Accredo, determines whether a specialty medication is eligible for co-pay assistance. If so, the retiree is contacted by SaveonSP to enroll and lower his or her cost to $0.
Every year, Aetna Medicare Advantage members can participate in the Healthy Home Visit program. The annual in-home assessment, which is free for SERS Aetna Medicare Plan enrollees, is provided by a licensed and board-certified nurse practitioner or doctor. Signify Health administers this program on behalf of Aetna.
UMR helps non-Medicare members understand what premium and plan coverage is available through the federal Marketplace. In most situations, Marketplace coverage combined with Wraparound HRA reimbursements from SERS is more affordable than SERS’s traditional group coverage.
We’re glad you’re a member of SERS. If you have questions about your retirement account or benefits, we are here to help.
