SERS offers secure online tools, phone support, counseling appointments, and in-person services to help members and retirees get answers to their retirement questions and access to the information they need to make informed decisions.
Account Login is your resource to access and manage your account with SERS. Through Account Login, you can:
Many common questions are answered on the Frequently Asked Questions page.
Member Services Representatives are available Monday through Friday, 8:00 a.m. to 4:30 p.m.
For general, non-account-specific questions, email: information@ohsers.org
For your security, SERS does not provide personal account information via email.
If you need to report the death of a SERS member or benefit recipient, please use the link below to complete the notification form.
SERS offers in-person, phone, and virtual counseling sessions by appointment only.
Monday through Friday, 8:00 a.m. to 4:30 p.m.
SERS is located in downtown Columbus at 300 E. Broad St., Suite 100, Columbus, Ohio 43215-3746.
Free parking is available in the SERS parking garage. The garage entrance is located on Grant Avenue, north of Broad Street.
The SERS office is closed to observe holidays on the following dates:
Media inquiries should be emailed to: mediacontact@ohsers.org
Public records requests may be emailed to: publicrecords@ohsers.org
For general, non-account-specific questions about SERS, email: information@ohsers.org
