Disabling a Pop-Up Blocker

Pop-ups are windows that automatically appear when a user is browsing a website. Pop-up blockers prevent these windows from appearing.

Although helpful in protecting users from malicious content and annoying pop-up ads, sometimes pop-up blockers can prevent you from accessing necessary links or downloadable content.

If you are having trouble downloading a document from SERS’ website or Account Login, you may need to temporarily disable your pop-up blocker.

We have listed instructions on how to do so for some common browsers below.

Google Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More, then Settings.
  3. Click Privacy and security, then Site Settings, then Pop-ups and redirects.
  4. Choose the option that you want as your default setting.

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Microsoft Edge

  1. In Edge, go to Settings and more (⋯) at the top of your browser.
  2. Select Settings > Cookies and site permissions.
  3. Under All permissions, select Pop-ups and redirects.
  4. Toggle the button beside Blocked, or go to the Allow section and select Add to type in the URL that you want to allow.

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Safari

  1. Go to the Safari app.
  2. Choose Safari > Settings, then click Websites.
  3. Click Pop-up Windows on the left. If you don’t see Pop-up Windows, scroll to the bottom of the list.
  4. In the pop-up menu for the website, choose Allow. To allow pop-ups on all websites, click the When visiting other websites pop-up menu, then choose Allow.

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Firefox

  1. Click the menu button and select Settings.
  2. Select the Privacy & Security panel.
  3. Go down to the Permissions section.
  4. Uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.
  5. Click the Exceptions… button to the right of Block pop-up windows to choose which sites are allowed to display pop-ups.

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Where to Find Downloads

Once a file is downloaded from SERS’ website or Account Login, it is saved in the Downloads or Files folder on your device.

On iPhone or iPad

  1. Open the Files app. Don’t have the blue Files app icon on your Home Screen? Swipe down from the center of your Home Screen, then search for the Files app.
  2. Tap the Browse tab.
  3. Tap iCloud Drive.
  4. Tap the Downloads folder to see your downloaded files.

If you just downloaded a file from Safari, tap the Page Settings button next to the search field in Safari, then tap the Downloads button.

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Microsoft Edge or Google Chrome

  1. At the top right of your browser, select More (⋯).
  2. Click on Downloads.

Edge Chrome

Android

  1. Open the Files or My Files app from the home screen or app drawer.
  2. Tap Downloads.
  3. View the files you downloaded.

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